Earthlink Sucks

Moving utilities from one address to another... Earthlink pulled the standard 'that rate locked you in for a full year. You need to pay $149 to get out' trick.

They made $149, and lost a long-term customer and a lot more 'potentials.' BTW, SBC and other phone companies have pretty good deals, significantly cheaper than Earthlink. [So significant that we'll recover our loss in 6 months.]

The sad part is that Earthlink's records show that we have been told about the 1-year lock; we weren't... At least explicitly... It's our word against theirs, and we have no record of that call. How can we access their logs or call recordings?

Makes you wanna record _all_ your service calls to utilities.